Order Processing FAQ

My order isn’t going through, what might be the problem?

Are you shipping outside the United States or to Alaska or Hawaii?

For all orders shipping outside the United States as well as Alaska and Hawaii, you will need to either email or call us directly with your order.

You can email us at: [email protected] or call 877-886-5151.

For our international customers, we offer discounted shipping on all our “Signature Pectin Blends”.

Are you shipping to a P.O. Box?
We ship via FEDEX and UPS.  Both requires a physical address.

Is your payment not going through?
To combat fraud, we check the exact billing address that you enter against that on your credit card. Make sure your “Billing address” matches the address on the credit card you are using.

If you have further  questions or issues, please call or email us.  We can always take your order directly.  877-886-5151 or [email protected]